Sales & Business Growth Academy

Sales Communication & Persuasion

Course Code: WSB-311 Program: Operations & Administration Academy Course Overview: Develop the communication skills needed to engage prospects, build credibility, influence decisions, and communicate value effectively throughout the sales process. This course develops practical capability in sales communication, listening and discovery skills, communicating value, persuasion and influence, and sales communication excellence. Learning Outcomes By the

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Consultative Selling & Closing Techniques

Course Code: WSB-312 Program: Operations & Administration Academy Course Overview: Help sales professionals adopt a consultative approach that focuses on customer needs, solution alignment, and long-term value creation. This course develops practical capability in consultative selling, discovery and needs assessment, solution alignment, handling objections and advancing opportunities, and closing and relationship growth. Learning Outcomes By

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Negotiation & Influence Skills

Course Code: WSB-313 Program: Operations & Administration Academy Course Overview: Equip professionals with practical negotiation and influence skills that support better outcomes, stronger relationships, and sustainable business success. This course develops practical capability in negotiation, interests and positions, influence and persuasion, advanced negotiation techniques, and negotiation excellence. Learning Outcomes By the end of this course,

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Client Relationship Management

Course Code: WSB-314 Program: Operations & Administration Academy Course Overview: Develop the skills required to build, maintain, and strengthen long-term client relationships that support retention, growth, and customer satisfaction. This course develops practical capability in client relationship management, client needs, managing client engagement, strengthening client loyalty, and relationship growth and retention. Learning Outcomes By the

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Business Development Strategy Fundamentals

Course Code: WSB-316 Program: Operations & Administration Academy Course Overview: Provide professionals with the strategic business development skills needed to identify opportunities, build pipelines, develop partnerships, and support sustainable business growth. This course develops practical capability in business development, opportunity development, strategic relationship building, growth planning, and sustainable business growth. Learning Outcomes By the end

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